If you cannot see the required competition in the drop down this is because the cut off date has passed. You will therefore need to pay a rush order fee to receive your bow for the required competition.
If you need a bow for a competition that is not listed, you need to tick the "whoops I missed the cut off" box and tell us in the comments section on the checkout page which competition you need the team bow for. No orders will be accepted the week before any competition.
All Team bows will be shipped out two weeks before the competition you have selected in the Dropdown box. PLEASE NOTE: if you cannot see the required competition in the drop down this is because the cut off date has passed. If you need a bow for a comp that is not listed, you need to tick the "whoops I missed the cut off" box and tell us in the comments section on the checkout page which competition you need the team bow for.
All other orders are as follows
1 - 5 Bows: 4 - 10 Business Days
5 - 25 Bows: 5 - 15 Business Days
26 - 75 Bows: 15 - 20 Business Days
100 + Bows: 4 Weeks or Longer
PLEASE NOTE - during peak season it may take slightly longer.
Make sure to put your hair up with a separate hairtie FIRST!! We do not guarantee the hairties. Our bows will look best if your ponytail is sitting high on your head. You can also watch the how to video (check back soon!).
Do NOT Get Your Bow WET!
Bows are NOT Waterproof! If the Bow gets wet the glue will release causing the materials to come apart or fall off. You can either store your bow on one of our bow holders or lay it flat. DO NOT SQUASH THE BOW as it will lose its shape and is more likely to break.
Yes you can. If you are the coach or team parent you need to fill in the custom order enquiry form. We can provide a computer generated sample and then once approved we can make a final sample. If the completed sample requires a custom printed logo or quote a $10 fee is charged. If team order is processed this fee is waived.
Our rule of thumb is that you should be ordering your bows at around the same time you order your uniforms. Cut off is approximately 4 weeks before the date the bows are needed although we would appreciate as much notice as possible.
Items that break, bow comes unglued (without getting wet), comes apart, or falls apart under normal wear (within one competition season or 6 months from purchase), will be repaired or replaced at our expense.
Items that are made incorrectly, or not as indicated on your order form may be returned at our expense, and will be replaced with the correct items.
Bows can be returned ONLY if they have not been worn. We cannot sell items that have been previously worn. If you return items that have clearly been worn or have stains, we WILL NOT refund your money. Items that have a CUSTOM NAME OR LOGO can NOT be returned.